Store Policy
CUSTOMER CARE
Quality Commitment
Founded in 2021, our brand is dedicated to providing high-quality, high-end fashion for children. Every piece is thoughtfully designed and crafted using premium materials to ensure comfort, durability, and timeless style. Each garment is inspected to meet our quality standards before being shipped.
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Ordering & Payment
All orders are subject to availability and confirmation of payment. Prices are listed in the applicable currency and may change without notice. We reserve the right to refuse or cancel any order if necessary, including in cases of pricing errors or suspected fraudulent activity.
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Shipping Policy
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location and selected shipping method. Shipping costs are calculated at checkout. Please note that we are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
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International Orders
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.
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Returns & Exchanges
We accept returns and exchanges on unworn, unwashed items with original tags attached within our designated return window. Items must be in their original condition. Sale items and accessories may be final sale unless otherwise stated. Return shipping costs are the responsibility of the customer unless the item is defective.
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Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will gladly assist with a replacement or refund after review.
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Sizing & Fit
We recommend reviewing our size guide carefully before placing an order. Due to the nature of children’s clothing, fit may vary by style and collection. We are happy to assist with sizing questions prior to purchase.
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Care Instructions
Care instructions are provided on each garment label and product page. Proper care will help maintain the quality, colour, and longevity of your pieces. We are not responsible for damage caused by improper care.
PRIVACY & SAFETY
Privacy & Security
We value your privacy and are committed to protecting your personal information. All customer data is handled securely and used solely for order processing and communication purposes.
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Policy Updates
We reserve the right to update or modify our store policies at any time. Changes will be reflected on this page and take effect immediately.
PAYMENT METHODS
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- Offline Payments